Welcome to PEENOO. By accessing our website or placing an order with us, you agree to the following terms and conditions.
Products
PEENOO offers contemporary fashion for women and children, including Ready-to-Wear and Custom Made options.
We make reasonable efforts to ensure that product descriptions, images, sizing information, prices, and other information displayed on our website are accurate.
Ready-to-Wear
Ready-to-Wear products are available according to PEENOO's standard sizing and product availability.
Custom Made
Customers selecting Custom Made products are responsible for providing complete and accurate measurements.
Custom Made garments are produced specifically according to customer-provided measurements and are therefore subject to our Custom Made, Exchange, and Alteration policies.
Orders
An order is subject to confirmation, product availability, payment requirements, and applicable production timelines.
PEENOO may contact customers where additional information, measurements, payment confirmation, or order clarification is required.
Pricing & Payment
Customers are responsible for paying the applicable product price, shipping charges, and any other charges disclosed during checkout or order confirmation.
International customers are also responsible for applicable customs duties, taxes, and destination-country charges.
Delivery
Our standard delivery timeframe is approximately 7–14 working days, although delivery times may vary depending on the product, customization, embellishment, order volume, destination, and courier service.
Exchanges, Refunds & Cancellations
All exchanges, refunds, alterations, and cancellations are handled according to the applicable PEENOO policies published on our website.
Product Variations
Product colours may appear slightly different due to photography, lighting, screen settings, fabrics, and dyes.
Handcrafted embroidery and embellishments may also contain minor variations.
Website Information
PEENOO may update website content, product availability, prices, policies, shipping options, and other information when reasonably required.
Continued use of the website following an update will be subject to the terms and policies displayed at that time.
Customer Care
For questions regarding an order, product, payment, delivery, or policy, customers may contact PEENOO Customer Care using the contact information provided on our website.