Exchange & Refund Policy

Exchange & Refund Policy

At PEENOO, every order is carefully inspected before dispatch to ensure it meets our quality standards.

Exchange Eligibility

Exchange requests may be considered within 48 hours of delivery in the following circumstances:

  • An incorrect item was received.

  • An incorrect size or colour was sent by PEENOO.

  • The item has a confirmed manufacturing defect.

To be eligible for an exchange, the item must be:

  • Unworn and unused.

  • In its original condition.

  • Returned with its original tags and packaging.

  • Free from perfume, makeup, stains, damage, or signs of wear.

Customers must contact PEENOO Customer Care within 48 hours of delivery and provide their order number along with clear photographs or videos showing the issue.

All exchange requests are subject to inspection and approval by PEENOO.

Non-Exchangeable Items

The following are not eligible for exchange:

  • Change-of-mind purchases.

  • Worn or used items.

  • Custom Made garments.

  • Altered garments.

  • Items damaged after delivery.

  • Items returned without their original tags or packaging.

Custom Made Orders

Custom Made garments are produced specifically according to measurements supplied by the customer.

For this reason, Custom Made garments are not eligible for exchange due to a change of mind or personal fit preference, provided the garment has been produced according to the measurements supplied by the customer.

Refunds

PEENOO does not offer refunds for change-of-mind purchases.

Where a refund is approved because of an error or confirmed issue attributable to PEENOO, the refund will be processed through the original payment method, subject to applicable payment-processing terms and timelines.